Privacy Policy

1. Introduction

Excel Property Agency Pty Ltd ACN 615 616 147 ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. About Us

Excel Property Agency Coffs Harbour is a licensed real estate agency operating in Coffs Harbour, New South Wales. We provide a range of property services including residential sales, property management, and leasing.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Excel Property Agency Coffs Harbour

5/30 Orlando Street

Coffs Harbour NSW 2450

Email: reception@excelpa.com.au

Phone: 02 6652 4646

Website: www.excelpa.com.au

3. Information We Collect

We collect personal information that is necessary for us to provide our real estate services to you. The types of personal information we may collect include:

3.1 Contact and Identity Information

·         Full name and date of birth

·         Residential and/or postal address

·         Phone numbers (mobile and landline)

·         Email address

·         Identification documents (e.g., driver's licence, passport) for identity verification purposes

·         Signatures

3.2 Financial Information

·         Income details and employment information

·         Bank account details (where required for transactions or rental payments)

·         Credit history and rental references

·         Details of assets and liabilities where relevant to a property transaction

3.3 Property and Tenancy Information

·         Details of properties you are interested in buying, selling, or leasing

·         Inspection attendance records

·         Tenancy application details

·         Property management history and rental payment records

·         Maintenance requests and communications relating to a property

3.4 Online and Website Information

·         Information submitted via online enquiry forms on our website

·         IP address and browser type

·         Pages visited and time spent on our website (collected via cookies)

·         Enquiries or messages submitted through our website contact forms

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

·         Directly from you — when you contact us, complete a form, submit a tenancy application, attend a property inspection, or engage our services

·         From our website — when you submit an online enquiry, complete a contact form, or browse our website

·         From third parties — including referees, employers, credit reporting bodies, and other real estate agencies or property platforms (e.g., realestate.com.au, Domain)

·         From public sources — such as publicly available property records or registers

Where it is lawful and practicable, we will collect personal information directly from you. We will always tell you why we are collecting your information at or before the time of collection.

5. How We Use Your Personal Information

We use personal information for the primary purpose for which it was collected and for related secondary purposes that you would reasonably expect. These purposes include:

·         Processing tenancy applications and conducting tenancy checks

·         Facilitating property sales, purchases, and transfers

·         Managing rental properties on behalf of landlords and communicating with tenants

·         Arranging property inspections and open homes

·         Verifying your identity as required by law

·         Conducting financial checks and reference checks

·         Preparing and executing contracts, leases, and other legal documents

·         Complying with our legal and regulatory obligations

·         Communicating with you about properties, services, and updates relevant to your enquiry

·         Responding to online enquiries and providing customer service

·         Improving our website and services

·         Sending you relevant marketing communications where you have provided consent (you may opt out at any time)

6. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to provide our services or as required by law. These third parties may include:

·         Landlords and property owners (in the context of tenancy management)

·         Prospective tenants or buyers

·         Solicitors and conveyancers

·         Financial institutions and mortgage brokers

·         Credit reporting bodies and reference checking services

·         Government agencies and regulatory bodies (e.g., NSW Fair Trading, Land Registry Services)

·         Property listing platforms (e.g., realestate.com.au, Domain)

·         Tradespeople, contractors, and maintenance service providers

·         Our IT service providers, cloud storage providers, and other business support services

We do not sell your personal information to third parties. We will only disclose your personal information to third parties in accordance with the Australian Privacy Principles.

7. Overseas Disclosure

In some circumstances, personal information may be stored or processed overseas — for example, where we use cloud-based software or platforms whose servers are located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs and that appropriate safeguards are in place.

8. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect information about how our website is used. Cookies are small text files placed on your device.

Information collected through cookies may include:

·         Pages visited and time spent on each page

·         Your IP address and approximate location

·         Browser type and device type

You can configure your browser to refuse cookies; however, doing so may limit your ability to use certain features of our website. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

9. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

·         Password-protected systems and software

·         Restricted access to personal information on a need-to-know basis

·         Secure disposal of documents containing personal information

·         Use of reputable third-party software with industry-standard security features

While we take all reasonable precautions to protect your information, no data storage system or method of transmission over the internet can be guaranteed to be 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

10. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request that any inaccurate information be corrected. To make a request, please contact us in writing using the contact details set out in Section 2 of this Policy.

We will respond to your request within a reasonable time frame (generally within 30 days). In some circumstances we may be required by law to decline access. If we decline access, we will provide you with written reasons.

11. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us in writing at the details set out in Section 2.

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updated version on our website and update the 'Last Updated' date at the top of this document. We encourage you to review this Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of New South Wales and the Commonwealth of Australia. Any disputes relating to this Policy will be subject to the jurisdiction of the courts of New South Wales.